Purpose:
This position is responsible for providing exceptional customer service to new and existing members and supporters of the club. Accountable for customer service, sales and retention these positions will be a key part of the front line member and supporter experience.
Reports to:
- Membership Team Leader
Responsibilities:
Membership Renewals
- Process new membership and renewals through the Clubs CRM (Archtics)
- Ensure all inbound phone calls are answered efficiently and call wait times are minimal
- Provide exceptional customer service at all times
- Identify and escalate priority issues
Inbound and Outbound Membership Sales and Retention Activities
- Provide customers with product and service information
- Outbound sales calls to non-renewed members
- Identify prospects to upgrade membership packages over the phone and renewal forms
Data Integrity
- Responsibility to ensure that all member and supporter details are correctly entered or updated in our database through touch point interactions
Skills and Experience:
- Telemarketing experience
- 2 years demonstrated customer service experience, preferably in membership sales and or telephone sales and service
- Working knowledge of customer relationship databases (Archtics) and MS Word, Excel and Outlook
- Demonstrated high standards of attention to detail and accuracy If you are interested in applying for this position please forward your CV and application letter to: employment@carltonfc.com.au
Closing date for applications is 5.00 pm Friday 24th April 2015.
Please note only candidates shortlisted for an interview will be contacted.
