Sydney Swans

Fan Engagement Executive

WHY CHOOSE THE SWANS?

When choosing a career with the Sydney Swans you will join a strong values-based organisation with a committed, proud and professional team working together towards ultimate sporting success.  The Sydney Swans strive to be one of the leading football clubs both on and off the field in Australia. 

THE OPPORTUNITY

The Sydney Swans are currently accepting applications from suitably qualified and experienced individuals for a Fan Engagement Executive position in our Consumer Business Department, reporting to the Senior Manager – Consumer Engagement.


The Consumer Business team exists to give fans amazing experiences and this position will have prime responsibility for adapting the Club’s strategy into the implementation and activation of our community and fan engagement programs, by bringing to life our brand in a way that welcomes first time and casual consumers of the Sydney Swans and inspires people to get involved.

Working closely with our Corporate Partnerships & Marketing team and the Match Day Experience team in conjunction with the state based office of the Australian Football League this role will also integrate your project management and relationship management experience across community groups, schools and clubs.

KEY RESPONSIBILITIES:

  • Engage the community with the Sydney Swans brand
  • Deliver an outward facing consumer culture which showcases the best attributes of our Club
  • Plan, develop, implement and project manage activities and program content deliverable in a school and community environment
  • Create and project manage customer experiences outside of our match days which connect fans back to the Club
  • Adapt activities and programs for use at match day to interact with our fans
  • Relationship management within the community and with key stakeholders

WHAT WE’RE LOOKING FOR:

  • 1-3 years’ experience in a similar role in a not for profit or sport based environment
  • Proven experience delivering experience based activities within communities and for communities (both adults and children)
  • Ability to identify target audiences and create appropriate engagement tools to improve
  • Exceptional project management skills
  • Contemporary relationship management experience
  • Advanced computer skills across the Microsoft Office Suite
  • Understanding of and experience with Customer Relationship Management for the purpose of data acquisition and the creation of online interfaces 

THE RIGHT PERSON WILL BE

  • A self-starter who is driven by results
  • Customer focused
  • A strategic thinker with an ability to evaluate long term business aspirations and align those to implementation
  • Creative and confident
  • Charismatic with an ability to engage a diverse range of people
  • The ultimate team player
  • Solution based with a “can do” attitude
  • Hands on – you will apply yourself to any task if needed

TO APPLY:

Suitably qualified, experienced and interested individuals should submit a one (1) page letter of introduction addressing: 

  • Why you’re interested in applying for the position;
  • The three most important things you will bring to the role;
  • What you’re looking for in an employer; 

Along with this letter please also submit your resume which should be no longer than three (3) pages to:

Via Email:

hr@sydneyswans.com.au

Via Mail:

Scott Dalby

Human Resources Manager

Sydney Swans Limited

PO Box 173

Paddington NSW 2021

Applications close on the 25th of November 2015

The Sydney Swans do not accept applications from recruitment agencies.

Sydney Swans Limited is an equal opportunity employer.

Applicants must be legally entitled to work in Australia. 

Please note we expect a high level of interest in the role and only those applicants short listed will be contacted.

FURTHER ENQUIRIES:

Further enquiries should be directed to Scott Dalby (Human Resources Manager) on (02) 9339 9123.