Finals Ticketing Terms and Conditions

COVID Acknowledgement
All ticket purchasers must confirm, for themselves and on behalf of the other patrons they are purchasing tickets for, that they acknowledge the of risk in attending a match at the Venue where people will gather and hold the AFL, Clubs and Venue harmless should they contract COVID-19. Example below:

You acknowledge that, even with rigorous capacity and control measures in place at AFL matches, there remains an unquantifiable risk of transmission of viral illness including COVID-19 at an AFL match at this time and you have considered that risk and your own personal circumstances, including any health condition or vulnerability that you may have or that of persons whom you will be in close contact with following your attendance at an AFL match.  You acknowledge that, for a small number of people, COVID-19 has very serious health consequences.  By attending an AFL match, you (and any persons who attend the match with you) acknowledge and accept these obvious risks.

Refund Policy
No refund or exchange on any ticket except as required by law. In the event of extenuating circumstances the AFL may facilitate a refund of the ticket if the ticket holder was not permitted access to the ground due to any COVID-19 restrictions or if the ticket holder can produce supporting evidence of his/her incapacity to attend any match during the Finals Series. If a refund is made, the ticket agent may, to the extent permitted by law, retain any fee it has charged.

The AFL is unable to guarantee that the current border arrangements between States and Territories will remain unchanged for the duration of the Finals Series and consequently your purchase of accommodation and flights to attend matches is at your own risk.

Concession Policy
A person must have the appropriate form of concession to purchase a concession ticket. They must present the relevant concession documentation at point of purchase and upon entry to the ground. A second form of identification (e.g. drivers’ licence, Medicare card, credit card) may be requested when purchasing or utilising a concession ticket to verify the concession entitlement.

Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate;

  • Centrelink issued: Pensioner Concession Card (PCC)*
  • Department of Veterans' Affairs card or Department of Veterans' Affairs issued Pensioner Concession Card*
  • Full time secondary or tertiary student cards^
  • Centrelink issued: Health Care Card (HCC)*

The AFL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket for the cardholder's companion at no charge. The Companion Card program is applicable at all AFL Venues.

*Cardholders only (not dependents) are entitled to the concession price
^ Does not include International Student cards

Please note: During the members pre-sale Club members are required to purchase a finals ticket that is equivalent to the type of membership that they hold (i.e Adult members can only purchase an Adult finals ticket).

Junior Policy - Grand Final

  • Junior Policy Children aged 4-14 as at 1 January 2021 are eligible to purchase a concession ticket.
  • Children aged 3 and under as at 1 January 2021 are entitled to enter the ground at no charge; however they must not occupy a seat.
  • Persons aged 15 and over as at 1 January 2021 are classified as an adult, unless they hold valid Concession identification.

Junior Policy (All States excluding Victoria and Tasmania)

  • Junior Policy Children aged 4-14 as at 1 January 2021 are eligible to purchase a junior ticket.
  • Children aged 3 and under as at 1 January 2021 are entitled to enter the ground at no charge; however they must not occupy a seat.
  • Persons aged 15 and over as at 1 January 2021 are classified as an adult, unless they hold valid Concession identification.

Please note: During the members pre-sale Club members are required to purchase a finals ticket that is equivalent to the type of membership that they hold (i.e., Adult members can only purchase an Adult final ticket).

Junior Policy (Victoria)
The Victorian Government’s public event framework requires all children 12 months of age and over to be included in attendee numbers, therefore the following will apply for the 2021 Toyota AFL Finals Series for all Victorian venues:

  • Children aged 12 months and under do not require a ticket, however they must not occupy a seat.
  • Children aged 1-3 are admitted free but require a valid ticket.
  • Children aged 4-14 years are entitled to purchase a Junior ticket.

Junior Policy (Tasmania)

  • Children aged 0-3 years are required to redeem a complimentary ticket, available at the time of purchase.
  • Children aged 4-14 years are entitled to purchase a Junior ticket.

Changes to the Event
The AFL reserves the right to add, withdraw, reschedule and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.

Ticket Replacements
Tickets that have been lost or stolen may be replaced as long as relevant identification can be provided to confirm information of the initial sale. Tickets purchased through the ticket agent can only be replaced by the agent by either contacting them prior to the event or at the Box Office on match day.

For Grand Final ticket replacements, patrons will need to contact the place of purchase. The ticket agent cannot replace these tickets.

Wheelchair, Accessible Seating and Carer Seats
Wheelchair and carer seats will be charged the applicable price category of the bay it is positioned in. In some circumstances the AFL and the Venue may adjust some of these to ensure there are wheelchair and carer positions available in every price category.

Conditions of Entry
Please refer to the AFL standard conditions of entry.

Privacy
Any personal details collected by the AFL in connection with the provision of a ticket are collected and may only be used in accordance with the AFL’s Privacy Policy.

Ticket Agents

TICKETEK

TICKETMASTER