Can we help you? Visit www.afl.com.au/crowdsupport

Section 1: AFL Live Pass

Section 2: Cancelling Live Pass Subscriptions

Section 3: AFL Official App FAQ

Section 4: Troubleshooting

 

Section 1: AFL Live Pass

Changes to AFL Live Pass

What are the changes?

From the 2nd February 2021, Live Pass has officially been decommissioned. Live streaming is no longer available within the AFL Live Official App.

You’ll still have free access to match replays, live scores, highlights and other great features on the apps. Learn more about the changes http://tel.st/updates-to-live-pass/

What will happen to my current paid subscription?

If you’ve purchased an annual or monthly AFL Live Pass through your App Store (Apple or Google) which is still active on 2 February 2021, you’ll be refunded for the time you have remaining on it.

This refund will be processed by your App Store (Apple or Google) directly back to your chosen payment method. This refund may take up to 45 days to be processed.

If you have a billing issue to resolve, you should contact the Apple App Store or Google Play Store.

As a Telstra customer do I still have access to Live Pass?

AFL Live pass is no longer included in Telstra Mobile plans. Telstra Mobile customers can no longer get an AFL Live Pass subscription as part of their mobile plan.

You can no longer access a Live Pass by maintaining a $30+ pre-paid recharge.

What happens to my Club Digital membership?


You will need to contact your Club to discuss details of your Club Digital membership.

 

Section 2: Cancelling Live Pass Subscriptions

What will happen to my current AFL Live Pass?

If you’ve purchased an annual or monthly AFL Live Pass through your App Store (Apple or Google) which is still active on 2 February 2021, you’ll be refunded for the time you have remaining on it.

If you have not received a refund or have a billing issue to resolve, you should contact the Apple App Store or Google Play Store or contact Telstra Crowd Support at  http://tel.st/live-pass-support/ for further support.

 

Section 3: AFL Official App FAQ

I'm an AFL fan living abroad. How do I get access to live match videos?

For more information on international broadcast details outside of Australia please visit the following link: http://watchafl.afl.com.au/ or download the ‘Watch AFL Global Pass’ app from the App Store.

Do I pay for the data when using the App?

Standard data charges apply when downloading or using the app.

What are the supported devices on AFL Live Official App?

The below iOS devices running iOS version 11 and above:

  • iPhone 6s
  • iPhone 6s plus
  • iPhone 7
  • iPhone 7 plus
  • iPhone 8
  • iPhone 8 plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 pro
  • iPad (5th generation +)
  • iPad air 2
  • iPad pro

 

The below Android devices running version 6 and above:

  • Google Pixel 3
  • Google Pixel 3 XL
  • Google Pixel 4
  • Google Pixel 4 XL
  • Samsung Galaxy S6
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8 Plus
  • Samsung Galaxy S9
  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S10
  • Samsung Galaxy S10 Plus
  • Samsung Galaxy S20
  • Samsung Galaxy S20+
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy J5 Pro
  • Samsung Galaxy Note 9
  • Samsung Galaxy A8
  • Samsung Galaxy Tab A 10.1

Please note that only devices purchased within Australia and New Zealand are supported as devices purchased elsewhere may include software or technology that has been configured for use overseas.

The AFL Live Official App may continue to work on devices not listed above but the App will not be proactively monitored or tested on these devices or operating systems.

Is the AFL Live Official App available for Windows devices?

From January 5, 2018 the AFL Live Official app will no longer be available on the Windows Phone platform. To see all the latest AFL news, please visit AFL.com or download the iOS/Android AFL Live Official app on your mobile and tablet to continue live streaming.

 

Section 4: Troubleshooting

When can I watch the Match Replay video for a game that I have missed?

All match replays will be made available from the Videos section no earlier than 12 hours after the match has completed.

How soon are Match Highlight videos available in the app?

Highlights of all premiership season and finals matches are available in the app during the game. Full match highlights are typically available in the app between 30-60 minutes after the final siren.

Why am I required to update my app to the latest version before I use it?

Mandatory updates are required in order to ensure that all our users can benefit from all the new features and bug fixes to enhance the overall user experience.

How do I manage push notifications (iOS and Android only)?

Open the AFL Live Official App, select Notifications from the menu, and manage notifications settings.

My AFL Official App is not working on my Windows device

From January 5, 2018 the AFL Live Official app will no longer be available on the Windows Phone platform. To see all the latest AFL news, please visit AFL.com or download the iOS/Android AFL Live Official app on your mobile and tablet to continue live streaming.