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Finals Ticket Terms and Conditions

Refund Policy

No refund or exchange on any ticket except as required by law. In the event of extenuating circumstances the AFL may facilitate a refund of the ticket if the ticket holder can produce supporting evidence of his/her incapacity to attend any match during the Finals Series. If a refund is made, the ticket agent may, to the extent permitted by law, retain any fee it has charged.

Concession Policy

A person must have the appropriate form of concession to purchase a concession ticket. They must present the relevant concession documentation at point of purchase and upon entry to the ground. A second form of identification (e.g. drivers’ licence, Medicare card, credit card) may be requested when purchasing or utilising a concession ticket to verify the concession entitlement.

Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate;

  • Centrelink issued: Pensioner Concession Card (PCC)*
  • Department of Veterans' Affairs card or Department of Veterans' Affairs issued Pensioner Concession Card*
  • Full time secondary or tertiary student cards^
  • Centrelink issued: Health Care Card (HCC)*

The AFL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket for the cardholder's companion at no charge. The Companion Card program is applicable at all AFL Venues.

*Cardholders only (not dependents) are entitled to the concession price

^ Does not include International Student cards

Please note: During the members pre-sale Club members are required to purchase a finals ticket that is equivalent to the type of membership that they hold (i.e Adult members can only purchase an Adult finals ticket).

Junior Policy

Weeks 1 -3

Children aged 4-14 as at 1 January 2019 are eligible to purchase a junior ticket. Children aged 3 and under as at 1 January 2019 are entitled to enter the ground at no charge; however they must not occupy a seat.

Persons aged 15 and over as at 1 January 2019 are classified as an adult, unless they hold valid Concession identification.

Grand Final

There is NO Junior price for the Grand Final. Children aged 3 and under as at 1 January 2019 are entitled to enter the ground at no charge with a ticketed guardian; however they must not occupy a seat.

Children aged 4-14 as at 1 January 2019 are eligible to purchase a Concession ticket.

Persons aged 15 and over as at 1 January 2019 are classified as an adult, unless they hold valid Concession identification.

Changes to the Event

The AFL reserves the right to add, withdraw, reschedule and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.

Ticket Replacements

Tickets that have been lost or stolen may be replaced as long as relevant identification can be provided to confirm information of the initial sale. Tickets purchased through the ticket agent can only be replaced by the agent by either contacting them prior to the event or at the Box Office on match day.

For Grand Final ticket replacements, patrons will need to contact the place of purchase. The ticket agent cannot replace these tickets.

Reselling Tickets

The Victorian Government have declared the 2019 Toyota AFL Finals Series matches held in Victoria as major events under the Major Events Act 2009 (VIC). The declaration will make it an offence to resell tickets or advertise tickets for resale for more than 10% above face value, to Toyota AFL Finals Series matches held in Victoria. The government will have authorised ticketing officers that will monitor resale sites and enforce the legislation where possible.

Tickets may not, without the prior written consent of the ticket agent and the AFL, be resold or offered for resale at a premium (including via on-line auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.

Scalping warning: In addition, the resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

The AFL Grand Final is a Declared Event under the provisions of the Major Events Act (Vic) 2009, a breach of which may be an indictable offence and allows your ticket to be cancelled.

Wheelchair, Accessible Seating and Carer Seats

Wheelchair and carer seats will be charged the applicable price category of the bay it is positioned in. In some circumstances the AFL and the Venue may adjust some of these to ensure there are wheelchair and carer positions available in every price category.

Conditions of Entry

Please refer to the AFL standard conditions of entry.