Direct Sales Consultant

DUTY STATEMENT

Our Club values are the strong beliefs and consistent behaviours of people in our organisation. They describe the way in which directors, staff and players of the Club behave, interact & work together and determine the culture of the Club. Our values are held in high regard and protected by every member on the on-field and off-field team.

Respectful All people are treated with respect regardless of their background or position.

Precision We expect excellence in everything that we do and are accountable for maintaining a high performance environment.

Adventurous We enjoy facing our industry’s challenges and embrace progress with open arms.

Conviction Everyone involved with the Club is fully committed and gives 100 percent effort.

United We are selfless, we support and care for each other and we collaborate across our Club.

Commercial & considered We drive for good commercial outcomes but always take the needs of our stakeholders into account.

Integrity We uphold high standards of behaviour, have deep respect for honesty and always work within the rules.

Our mission is to win more premierships than any other Club, while being consistently recognised as the best all–round Club and admired for our strong values.

Title: Direct Sales Consultant  

Reports to: General Manager – Partnerships & Sales

Core purpose: To provide a high level of direct sales support to the Commercial Operations team. 

Duties: 

Sales

  • Execute sales strategies across all areas of Commercial Operations including membership, corporate hospitality and events.
  • Delivery of tactical outbound telephone campaigns to drive sales.
  • Initiate contact with potential club members and clients and actively sell memberships and products according to sales strategies.
  • Sales data entry and payment processing.
  • Market and upsell additional products and events.
  • Maintain customer database and collect statistics on new activities and take up rates.
  • Provide sales support to Corporate Hospitality Manager, Events Manager and Customer Experience Manager.
  • Assist in general coordination of ticket packing, member packs and distribution process

Customer Service and Engagement

  • Provision of information to members and clients via all inbound and outbound communication platforms in line with service standards.
  • Resolution and reporting of member and client issues in line with service standards.
  • Initiate and deliver customer service solutions to exceed service expectations.

Selection Criteria:

  • Strong sales and customer service skills with the ability to upsell and influence
  • Excellent written and verbal communication skills
  • A passion for sales and determined to achieve excellent results
  • Preferred outbound call centre experience
  • Mature minded and able to interact confidently with people at all levels
  • Maintain a high level of professionalism in all internal and external communications with a specific focus on personalised service
  • Ability to work flexible hours across 7 days during the football season

Requirements: 

  • Minimum 2-3 years’ experience in customer service, preferably in membership sales and/or outbound telephone sales.
  • Current Victorian Drivers Licence and ability to travel to various work locations if required.

Please forward your cover letter and CV explaining why you would be ideal for this role to: Nicole Menzel hr@geelongcats.com.au (stating the job role in the subject line) no later than Sunday 20th March.