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AFL Live Pass / AFL Live Official App Terms

Terms of Use: 2019 Season Pass for AFL Live Pass

We know you’re keen to start watching, but first here’s the legal stuff.  It’s a good idea to have a read so you’re across how the 2019 Season Pass for AFL Live Pass (“Season Pass”) works. If you’re a Telstra mobile customer with a current Telstra post-paid mobile, pre-paid mobile ($30+ active recharges) or mobile broadband plan, a Season Pass is included as part of your post-paid plan or when you maintain a $30+ active pre-paid recharge.

You can activate your Season Pass until 31 December 2019 using your compatible Telstra mobile or tablet on the Telstra mobile network, by downloading the AFL Live Official app from the app stores (data charges apply) and following the prompts. Video data usage for the Season Pass is unmetered within Australia when using your compatible Telstra device on the Telstra mobile network.

Post-paid customers who remain on an eligible post-paid plan can keep watching until 31 Jan 2020.

Pre-paid customers can keep watching until 31 Jan 2020 or 60 days from your last $30+ recharge, whichever is earlier.  You must continue to recharge at least $30 on a Telstra Pre-Paid offer in order to continue accessing the Season Pass until 31 Jan 2020.

Your Season Pass can only be used in Oz.

A Season Pass will replace and cancel any existing AFL Live Pass purchased via afl.com.au. A Season Pass will not replace or cancel any existing AFL in-app subscription with a Google Play or App Store purchase. Please refer to our FAQs for more information.

For compatible devices or more information, visit our FAQs

Terms of Use: AFL Live Pass Subscribers (subscribed via afl.com.au)

IMPORTANT NOTICE

From 2019, fans will no longer be able to subscribe to AFL Live Pass through the AFL website. However, you can still subscribe via the Apple App Store or the Google Play Store within the AFL Live Official App for $4.99 per week, $16.99 per month or $99.99 for an annual pass.

If you have an existing subscription purchased through the AFL website you can continue to use your login details to access premium content on the AFL Live Official app and AFL website.

Additionally, if you purchased a subscription through your respective app store, you can link your Live Pass to now access premium content on multiple supported devices and the AFL website. Please see instructions on how to link your Live Pass.

AFL Live Pass will continue to be included in all Telstra consumer mobile plans, or when Telstra pre-paid customers maintain a minimum $30 recharge so that Telstra customers can stream matches live, fast and data free.

Your subscription can be managed (i.e.: subscription upgrade or cancellation) by going to Manage My AFL Live Pass or My Account self-care after purchase through afl.com.au or the AFL Live Official app.

Associating a device or computer to your AFL Live Pass login: Your AFL Live Pass (purchased on AFL.com.au) can have up to 5 supported devices and computers (combined) associated with it.

In order to view streaming, you will need to download and log into the AFL Live Official App from Google Play or the App Store.

Terms of Use: AFL Live Pass Vouchers

AFL Live Pass Vouchers (Vouchers) may be given away by Telstra, the AFL, AFL Clubs or third parties as part of promotional or advertising campaigns.

Vouchers consist of unique codes that must be registered as part of your AFL Live Pass subscription process in order to redeem the corresponding credit value

To redeem a voucher, you must be a new AFL Live Pass customer with a Telstra Digital Identity and use the voucher before its expiry date.

The expiry date of the Voucher will be confirmed when the Voucher is registered on the Service. On the date of expiration, the expiry will take effect from midnight AEST. Vouchers may not be refunded either in whole or in part. After expiration any unused credit may not be reclaimed. Vouchers may not be redeemed for cash.

For more information on how to activate your AFL Live Pass voucher code, please visit: http://www.afl.com.au/livepassvouchers

Terms of Use: AFL Live Pass Subscribers (subscribed via Google Play or the Apple App Store)

The Apple App Store or Google Play subscription will not replace or overwrite any existing AFL Live Pass subscription.

Apple App Store Subscribers

If you have an issue to resolve with your subscription, you should contact the Apple App Store.

Once you have purchased a subscription via the App Store, you will be able to access premium content for a recurring fee of $4.99 every 7 days, $16.99 every month, or $99.99 for the first year (365 days), to your nominated credit card or Telstra account, until you cancel your subscription. Customers who purchased a Live Pass prior to 28th March 2017 the Monthly Pass and Annual Pass prices will be $14.99 and $89.99 until you cancel.

New customers can enjoy a free two week trial with a Weekly, Monthly or Annual subscription. The AFL Live Pass can be cancelled at any point during or after the trial.

After the free two week trial period, you will be automatically billed $4.99 every 7 days, $16.99 every month, or $99.99 for the first year (365 days), to your nominated credit card, until you cancel your subscription.

Your subscription will automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period. To switch off your auto-renewal you need to open Settings on your Device, navigate to iTunes & App Store, and login to your Apple ID, where you can make changes to your subscription.

You will be automatically billed within 24 hours of the end of your current subscription period. The auto-renewal function may be turned off by going to the App Store or iTunes Account Settings after purchase. http://support.apple.com/kb/ht4098 .

No cancellation of your current subscription is allowed during your active subscription period.

When you purchase either a Weekly, Monthly or Annual subscription, your purchase is via the Apple App Store not with Telstra. If you have a billing issue to resolve, you should contact the Apple App Store.

When you subscribe to the AFL Live Official App Weekly, Monthly or Annual Pass, you agree, as the relevant mobile service account holder, to Telstra and its related bodies corporate collecting and using the location of your mobile handset to provide you with game coverage.

Google Play Store Subscribers

If you have an issue to resolve, with your subscription, you should contact the Google Play Store.

Once you have purchased a subscription via the Google Play Store, you will be able to access premium content for a recurring fee of $4.99 every 7 days, $16.99 every month, or $99.99 for the first year (365 days), to your nominated credit card or Telstra account, until you cancel your subscription. Customers who purchased a Live Pass prior to 28th March 2017 the Monthly Pass and Annual Pass prices will be $14.99 and $89.99 until you cancel.

New customers can enjoy a free two week trial with a Weekly, Monthly or Annual subscription. The AFL Live Pass can be cancelled at any point during or after the trial.

After the free two week trial period, you will be automatically billed $4.99 every 7 days, $16.99 every month, or $99.99 for the first year (365 days), to your nominated credit card, until you cancel your subscription.

You will automatically be billed within 24-hours of the current period. The auto-renewal function may be turned off by going to Google Play Store App > My Apps > Subscriptions after purchase.

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2476088 .

No cancellation of the current subscription is allowed during active subscription period. 

When you purchase either a weekly or yearly subscription, your purchase is via the Google Play Store not with Telstra. If you have a billing issue to resolve, you should contact the Google Play Store.

Terms of Use: The AFL Live Official App

By downloading this application, you accept the following terms. If you don't agree to be bound by these terms, you must not download this application.

Airplay: Airplay Mirroring and any form of external video output of streamed content is not permitted and is not provided as part of any AFL Live Pass.

Telstra’s agreement with the AFL restricts the display of live match videos to a 7 inch screen size. Match highlights and match replays are available for viewing in full screen size 12 hours after the match conclusion.

Live match videos are only available to users watching in Australia and New Zealand. Screen size restrictions apply for live match videos as vision produced by the broadcasters is currently filmed in 16:9 ratio. This may appear full screen on your device, provided it is 7 inches or less, or may cause black borders at the top and bottom of your screen. When you subscribe to the AFL Live Official App Weekly, Monthly or Annual Pass, you agree, as the relevant mobile service account holder, to Telstra and its related bodies corporate collecting and using the location of your mobile handset to provide you with game coverage.

Standard data charges apply when downloading or using the AFL Live Official App. Video data usage is unmetered only for eligible Telstra customers.

Network Connectivity

This Application requires Network Connectivity to function properly. Please note that poor signal quality (dependent on your location and service provider) may slow down or prevent the Application from working at optimum speed. If you have concerns regarding the quality of your signal strength, please contact your mobile network service provider directly.

Unmetering

Standard data charges apply when downloading or using the app. Video data usage is currently unmetered only for certain Telstra customers in respect of supported devices.
Video data usage is only unmetered for the following Telstra services:

  • BigPond ADSL/Cable/NBN
  • Telstra mobile handsets / tablets with any Telstra SIM (excluding International Roaming)
  • Telstra Mobile Broadband (Dongles and mobile Wi-Fi hotspots) with any Telstra SIM (excluding BigPond Wireless Broadband and International Roaming)

Telstra services excluded from unmetering:

  • BigPond Wireless Broadband
  • International Roaming
  • Telstra Business Broadband
  • BigPond Internet (Dial Up/ Satellite/ Hourly Plans)
  • Telstra Air

Note: When accessing premium content, a connection charge may apply while accessing the live content server

Location Services

This Application requires location services to be enabled on your device to determine which matches provided by the Channel 7 Network is applicable to your location.

Multiple device compatibility

Multiple device compatibility allows your subscription to be shared across compatible devices linked to your Telstra ID. Telstra ID creates a ‘single sign-on' ID for AFL.com.au and the AFL Live Official App.

Supported Devices

The current version of AFL Live Official App is supported on the following operating systems and devices:

iOS version 10 and above

  • iPhone 6s
  • iPhone 6s plus
  • iPhone 7
  • iPhone 7 plus
  • iPhone 8
  • iPhone 8 plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max

iPads:

  • iPad Air 2
  • iPad Pro

Android smartphones - 5 and above:

  • Google Pixel 2 XL
  • Google Pixel 3
  • Google Pixel 3 XL
  • HTC One M9
  • HTC U11
  • Samsung Galaxy S6
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8 Plus
  • Samsung Galaxy S9
  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S10
  • Samsung Galaxy S10 Plus

Privacy

You agree:

  • Telstra may collect your personal information in accordance with our Privacy Statement, including in order to provide this service to you; and
  • Telstra may use and disclose your personal information in accordance with our Privacy Statement, including for any purposes necessary to provide you with this service.

A copy of our Privacy Statement is located at http://www.telstra.com.au/privacy/index.htm.

Full T&C's available

The full Telstra terms are available in Our Customer Terms available at most Telstra shops or at http://www.telstra.com.au/customer-terms/home-family/telstra-mobile/bigpond-mobile-services/. Content you can access depends on your handset and coverage areas. Some content is provided by third parties. To the extent permitted by law we are not responsible for third party content and do not promise its accuracy, suitability or quality.