AFL iD is designed for user self service. To reset your password you will need to:
- Navigate to the Sign In screen for AFL iD on a participating application
- Enter your email and select ‘Let’s Go’
- Select ‘Forgot Password’
- A prompt will be given to either perform an SMS or Email password reset
- For SMS, a code will be sent to your mobile. Enter the code and then reset your password.
For Email, a password reset email will be sent to your nominated email address. Follow the email prompt to reset your password.
Having trouble after resetting? If you use a password manager (e.g. Apple Keychain, Google, 1Password, LastPass), make sure it has updated to your new password. You may need to manually edit or remove the saved password before signing in again.
