ABOUT US  

North Melbourne Kangaroos is a modern AFL football club based in the beating heart of urban, inner-city North Melbourne. At the Kangaroos we are known for our fighting spirit – a bold and never beaten attitude that has won us six premierships and allowed us to achieve the extraordinary together. We are a diverse and inclusive club; a family where everyone belongs, united by our fighting spirit. 

We are proud to be the first sporting club in Australia to achieve B Corp certification – a recognition of our bold commitment to social responsibility, community impact and doing business for good.  
 

ABOUT THE ROLE 

The Reserved Seat Sales Consultant is responsible for maximising social club sales and retention opportunities. This role focuses on engaging past lapsed reserved seat members, prospects from other membership categories and new members. 

Reporting to the Head of Membership & Consumer Fundraising, this role will: 

  • Contact prospects and lapsed members primarily via telephone and email 
  • Create and implement sales campaigns with targeted offers to all lapsed, unrenewed and prospects to grow our Social Club membership categories 
  • Proactively investigate and where appropriate, implement new revenue-generating opportunities 
  • Upsell members to a higher level of package, including add-ons 
  • Overall responsibility for the retention of Social Club members 
  • Oversee the management of all social club prospect data and proactive follow-up 
  • Actively pursue new social club sales opportunities 
  • Ensure the highest possible match day experience of social club members by effectively managing and providing exceptional service during match day functions 
  • Work with the events team to organise relevant talent, entertainment, and catering for social club match day events 

 

OUR IDEAL CANDIDATE 

We are looking for a driven, resilient and sales-focused team player who thrives in a fast-paced environment. Someone who loves talking to people, takes ownership of outcomes and enjoys the challenge of converting opportunities. 

The successful candidate will have the following skills and knowledge: 

  • 2–3 years of sales experience (outbound or telesales preferred) 
  • Confidence communicating via phone, email and in person 
  • Experience in building and managing a sales pipeline and CRM systems 
  • Strong attention to detail and accuracy across communication and reporting 
  • Ability to work collaboratively across campaigns and events 
  • A genuine understanding of the Kangaroos and our supporter base 

Our ideal candidate can work a wide array of hours with a varying time schedule to suit the seasonal priorities of the football industry. Some interstate travel may be required. 

PERKS & BENEFITS 

We strive to create an inclusive and diverse environment in which our people can thrive. We live our values of Real, Bold, Belonging and Never Beaten By being authentic in our actions, forming genuine connections and being relentless in our approach to growth and improvement. 

In addition to our strong culture, we also offer a number of perks and benefits, including: 

  • Hybrid and flexible working 
  • 16 weeks of paid parental leave for primary carers and 2 weeks for secondary carers, plus a dedicated return to work support program 
  • Recently renovated head office with lots of spaces to collaborate and work flexibly 
  • Private spaces available for breastfeeding and prayer 
  • Ability to substitute certain public holidays for an alternate day of paid leave 
  • Additional leave options 
  • Regular and fun staff events and celebrations through our reward & recognition program   
  • A dedicated resource focused on staff mental health and wellbeing 
  • A free and confidential coaching and well-being service for staff and their immediate family members 
  • Dress for Your Day policy 
  • Access to exclusive offers and discounts through club partners 

APPLICATIONS 

Please submit your CV together with a covering letter outlining your suitability for this role via this link.    

Applications close on Sunday, February 1. 

Please note that due to the overwhelming number of applications received by the Club, we are unable to reply to every application on an individual basis.  Only those applicants selected for an interview will be contacted. 

EQUAL OPPORTUNITY 

The Kangaroos strive to be the AFL’s most inclusive, accessible, and united football club. Our value of ‘Belonging’ means we embrace people from all walks of life and respect each other’s opinions and capabilities. We are committed to providing a working environment that embraces and values diversity. 

It is well documented that the overall diversity we see in Australian society, whether it be gender expression, culture, ethnicity, sexuality, and/or ability, isn’t accurately reflected in many workforces. Diversity in all its forms is shown to improve an organisation’s ability to innovate, create, problem-solve, grow and so much more. So, even if you only meet 60% of the selection criteria; the many facets of your intersectional self might just make you perfect for the role. Please get in touch to have a chat to see if the role is right for you.