About us
Joining the Hawthorn Football Club represents a unique opportunity to work in a fast paced, elite sporting environment where you can be yourself and thrive.
Our Club’s values and One Club philosophy across our men’s and women’s football programs ensures that inclusion and diversity are at the core of all we do. You will work and thrive in an environment that is committed to excellence and supported by a culture of wellbeing and work/family balance.
Our strategic priorities guide the Club to deliver long term objectives to continually grow, innovate and achieve on-field success. We are excited to have recently relocated to our new state of the art home Kennedy Community Centre in Dingley.
We are committed to creating a supportive environment in which people feel connected to our football club and to each other. Importantly we want to have fun!
About the roles
We currently have two full time opportunities within our Membership Department:
Membership Acquisition & Retention Coordinator
Reporting to the Head of Membership Sales & Retention, this role focuses on building strong member relationships and delivering a premium service experience. It supports retention by driving renewals, acquiring new members, and promoting engagement with games and membership benefits, while also assisting with sales enquiries, match days, and member events.
Key Responsibilities
- Support the delivery of membership retention campaigns in collaboration with the Head of Membership Sales & Retention
- Assist in training and coaching membership staff on retention strategies, including handling opt-outs, refunds, and save tactics
- Conduct targeted “check-in” campaigns for first-year, high-risk, and disengaged members to drive retention and engagement
- Perform outbound sales calls to unrenewed members and prospects to achieve sales KPIs
- Manage membership cancellations and implement strategies to retain members where possible
- Provide account management support for early-year members, delivering personalised communications and onboarding experiences
- Coordinate member surveys, analyse insights, and provide recommendations to improve retention strategies
- Support inbound enquiries, reporting, match-day operations, member events, and general administrative tasks as required
Membership & Ticketing Operations Coordinator
Reporting to the Membership & Ticketing Operations Manager, this role manages the operational elements of the Membership and Ticketing departments. You will ensure membership renewal operations and database updates are delivered on time, ticketing requirements are met, staff are effectively trained on system changes, and member fulfilment programs and events are executed to a high standard.
Key Responsibilities
- Assist the Membership & Ticketing Ops Manager with day-to-day membership operations and processes and implement strategies to ensure staff are accountable and meeting KPI’s
- Coordinator Reserved Seat Changeover
- Ensure card and fulfilment files are submitted weekly with no errors
- Assist with Hawks Future Flyers program – bulk uploads & processing
- Assist with membership operational comms
- Assist with the membership renewal build operations
- Assist with internal ticketing fulfilment for AFL & AFLW.
- Liaise with interstate clubs to confirm ticketing requirements to Hawthorn interstate games and UTAS matches
- Assist the wider membership team on match-days for both AFL & AFLW
Please note that both roles require attendance at games, across evenings, weekends with some interstate travel. Please outline in your cover letter which role you are interested in and submit your resume by 18th May 2026.
Our ideal candidate
You are a motivated and detail‑oriented professional with excellent communication skills and a strong focus on delivering exceptional customer or member experiences. Confident in stakeholder management, you bring strong problem‑solving, retention, and negotiation capabilities, along with the ability to handle challenging situations with professionalism. A proactive and natural leader, you thrive in fast‑paced environments, work effectively both independently and within a team, and consistently maintain accuracy and attention to detail.
You’ll Bring:
- 1–2+ years’ experience in a membership‑based, customer service, sales, or operations role (sport or events experience highly regarded) or experience in membership acquisition, retention, and phone‑based sales or engagement
- Exposure to ticketing operations and large‑scale events desirable
- Strong experience using CRM and/or customer database systems (Archtics and Salesforce highly regarded)
- Strong computer literacy, including Microsoft Office
- Confident communicator with the ability to build relationships and manage stakeholders
- Highly organised, target‑driven, and able to work to deadlines with minimal supervision
- Ability to work effectively both independently and as part of a team
- Relevant tertiary qualification in Business, Sports Management, or a related field (preferred)
- Current Employee Working with Children Check
Our offer to you
As a Hawthorn Football Club employee, you will work in a supportive, values driven and harmonious team. You will be challenged and provided with opportunities to learn new things, grow, and develop. Our initiatives which drive wellbeing, connection and performance include:
- Access to state of the art gym and pool facilities
- Weekly pilates classes
- Summer Hours (Dec/ Jan) with half day Friday’s
- Flexible work arrangements
- Special offers and discounts through our Corporate Partners
- Industry leading Parental Leave Policy
- Professional development opportunities – inhouse and external
- Complimentary One Club memberships to enjoy Hawthorn games with family and friends
Seek Link: https://www.seek.com.au/job/91833390?ref=hirer-jobs-list
The Hawthorn Football Club is an Equal Opportunity Employer and encourages applications from suitably qualified and diverse candidates. We welcome applicants who reflect the diversity of the Australian community and encourages applicants from the following backgrounds to apply:
- Aboriginal and Torres Strait Islander
- Culturally and linguistically diverse
- LGBTIQ+
- People with a disability
- We provide a welcoming, safe, and flexible approach to work and provide an environment that benefits from and enables the best from everyone.
- As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with the Hawthorn Football Club understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.
