ABOUT US

North Melbourne Kangaroos is a modern AFL football club based in the beating heart of urban, inner-city North Melbourne. At the Kangaroos we are known for our fighting spirit – a bold and never beaten attitude that has won us six premierships and allowed us to achieve the extraordinary together. We are a diverse and inclusive club; a family where everyone belongs, united by our fighting spirit.

We are proud to be the first sporting club in Australia to achieve B Corp certification – a recognition of our bold commitment to social responsibility, community impact and doing business for good.

ABOUT THE ROLE

The Merchandise & Match Day Coordinator is responsible for ensuring the highest level of customer service is provided to members and supporters transacting with the club in merchandise, online, in-store and on match day.

Reporting to the Merchandise & Apparel Manager, this role will:

  • Deliver exceptional customer service across in-store, online and match-day merchandise environments.
  • Support the day-to-day operations of the Roo Shop and online store, helping create a welcoming and engaging supporter experience.
  • Assist with match-day and event retail operations, including setup, sales and supporter engagement.
  • Help manage stock control, stocktakes and product availability across retail channels.
  • Support product launches, online store updates and retail improvement initiatives.
  • Work closely with the retail team to maintain high presentation, operational and service standards.

 

OUR IDEAL CANDIDATE

We are looking for a proactive and customer-focused retail professional who enjoys fast-paced environments and is passionate about delivering great supporter experiences.

The successful candidate will also have:

  • Experience in retail, customer service, hospitality or event-based environments.
  • Strong customer service skills with the ability to engage positively with members and supporters.
  • Sound organisational skills and the ability to manage competing priorities in busy environments.
  • Experience supporting retail operations, including transactions, stock handling and store presentation.
  • A strong attention to detail and commitment to maintaining accurate and efficient retail processes.
  • Working knowledge of POS systems, stock handling processes and Microsoft Office applications.

Our ideal candidate can work a wide array of hours with a varying time schedule to suit the seasonal priorities of the football industry. Some interstate travel is required.

The successful candidate is required to undergo and pass a police check, and hold a current and valid Victorian Working with Children’s Check.

 

PERKS & BENEFITS

We strive to create an inclusive and diverse environment in which our people can thrive. We live our values of Real, Bold, Belonging and Never Beaten By being authentic in our actions, forming genuine connections and being relentless in our approach to growth and improvement.

In addition to our strong culture, we also offer a number of perks and benefits, including:

  • Hybrid and flexible working
  • 16 weeks of paid parental leave for primary carers and 2 weeks for secondary carers, plus a dedicated return to work support program
  • Recently renovated head office with lots of spaces to collaborate and work flexibly
  • Private spaces available for breastfeeding and prayer
  • Ability to substitute certain public holidays for an alternate day of paid leave
  • Additional leave options
  • Regular and fun staff events and celebrations through our reward & recognition program
  • A dedicated resource focused on staff mental health and wellbeing
  • A free and confidential coaching and well-being service for staff and their immediate family members
  • Dress for Your Day policy
  • Access to exclusive offers and discounts through club partners

 

APPLICATIONS

Please submit your CV together with a covering letter outlining your suitability for this role via this link.

Applications close on Monday, June 1.

Please note that due to the overwhelming number of applications received by the Club, we are unable to reply to every application on an individual basis. Only those applicants selected for an interview will be contacted.

 

EQUAL OPPORTUNITY

The Kangaroos strive to be the AFL’s most inclusive, accessible, and united football club. Our value of ‘Belonging’ means we embrace people from all walks of life and respect each other’s opinions and capabilities. We are committed to providing a working environment that embraces and values diversity.

It is well documented that the overall diversity we see in Australian society, whether it be gender expression, culture, ethnicity, sexuality, and/or ability, isn’t accurately reflected in many workforces. Diversity in all its forms is shown to improve an organisation’s ability to innovate, create, problem-solve, grow and so much more. So, even if you only meet 60% of the selection criteria; the many facets of your intersectional self might just make you perfect for the role. Please get in touch to have a chat to see if the role is right for you.